AVAD® Hosted VoIP Receptionist is a carrier-class, software-based attendant console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as departments and groups within the enterprise.

The client supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On, Call Park and Conferencing capability, and is fully integrated with the AVAD platform.

The product is available in three editions, allowing support for any size organization.

1. Enterprise edition:The full-featured version, including queuing and support for Outlook and LDAP directory integration, designed to support any size organization.
2. Small Business Edition: A scaled-down version that supports monitoring of up to 30 lines, designed to support small and medium-sized businesses.
3. Small Office Edition: Similar to the Small Business version but can monitor up to 8 lines, designed to support small office environments.

AVAD Receptionist Console – Operational Scenarios

• Low Traffic - Single Receptionist answering one or more dedicated main numbers
• High Traffic – One or more Receptionists managing multiple dedicated main numbers
• Multi-Site Enterprise – Geographically-dispersed Receptionists supporting one or more main numbers.
• Multi-Tenant Offices - One or more Receptionists answering calls on behalf of different organizations
• Multiple Departments – Receptionist directing incoming calls to group queues for different departments (e.g. sales, service)
• After Hours - Receptionist automates the switch from “day” to “night” mode and vice versa
• Hoteling - Multiple part-time Receptionists share a single log-on in sequence when they change shifts
• Mobile Receptionist – Remote Receptionist handles incoming calls with a mobile phone, using the Receptionist client application from any location with an available broadband connection. This can be part of an organization’s business continuity plan during emergencies

AVAD Receptionist Console – Call Control Features

1. Call Management features: Answer; dial, hold, conference, blind and attended transfer, move to queue Drag and Drop call transfer: Use mouse to manage calls
2. Line Monitoring: Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always.
3. Camp On with Recall: Perform a directed hold when called party is busy
4. Directed Call Pickup: Pickup any ringing extension Voicemail Transfer: Transfer calls directly to voicemail.
5. Call Barge-In: Operator intrusion on a busy line.
6. Group Call Park: Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales).
7. Day/Night mode: Operators can automate the switch from “day” to “night” mode Messaging: Send emails to contacts from desktop screen Call History: Logs outgoing, received and missed calls.
8. Call Statistics: Average hold time, transfer count Queuing Features (Enterprise Only).
9. Support multiple Queues: Monitor multiple lines.
10. Queue Manipulation: Ability to add calls to a queue and move calls within a queue.
11. Queue Filter: Choose which queues to display.
12. Queue Statistics: Call- and queue-related statistics DIRECTORY FEATURES.
13. Supports Multiple Directories:Corporate, Monitored, Custom, LDAP, Outlook and Speed Dials.
14. Custom Contact Directories: Define multiple custom directories that contain a subset of group-wide directories (Executive Staff, Operations, Sales, Building 3, etc).
15. Outlook Calling Name ID: – Use Outlook Directory for incoming Caller ID name Speed Dials: Search and call numbers from a list of up to 100 speed dials.
16. Keyword Contacts: Search by name, number (extension or mobile), title or department.
17. Contact Directory Filtering: - Directory filtering of enterprise groups, departments and user details.
18. Company Notes/Profile: Add organizational notes and profile.
19. Contact Notes: Add notes to Contact Directory entries