Agent Mobility

AVAD's Virtual Call Center and Remote Office allows agents to receive calls from anywhere, at anytime.  Since the calls remain on AVAD's system, call states are tracked and reporting measurements are captured.

Call Recording 

AVAD's Call Center application supports both premises and hosted call recording, using multiple technology partners.

Unified Messaging

AVAD's Messaging system is fully integrated with the Call Center application, enabling users to retrieve voice messages via the Voice Portal, or via e-mailed messages. 

Conferencing

AVAD's Conferencing is fully integrated with the Call Center application, allowing agents to quickly escalate calls, or engage additional resources.  Supervisors can utilize the Instant Group Call service to immediately contact all the agents in the ACD group.

CRM Migration  

AVAD's Call Center application provides the web interfaces to enable industry-leading CRM applications or custom applications.