Shared Call Appearance

Price: Included with Premium Calling Plan

Shared Call Appearance allows a station to have one or more call appearances for a different user's telephone numbers. This capability can support a wide variety of call coverage configurations. 

A group of stations can be set up such that a call to any station can be answered from any other station. A secretary may monitor the lines for a group of executives. Since each executive's phone number has a separate appearance on the secretary's phone, the secretary can answer calls to different executives with the appropriate greeting. Some secretaries may answer calls for an executive on the first ring. 

Alternatively, the secretary can monitor when the executive's line is busy and answer calls only when the line is in use. It is even possible to first ring the executive's phone (so the executive has the option to answer first) and then ring the shared appearance on the secretary's phone.