 If for any reason during the first 60-days following installation of AVAD Technologies Business VoIP PBX phone service does not meet your expectations, we will uninstall and refund any monies incurred by your organization for Capital Expenditures (CAPEX) promptly. This guarantee shows the level of confidence we have in our products and service. We understand that changing phone systems is a major decision for any company and this guarantee is our way of expressing our commitment to you and confidence in our products. How does AVAD assure Business Class Voice Quality? As the network provider, AVAD follows strict procedures to assure true business-class voice; the following two processes benefit our customers most directly. Broadsoft VoIP Platform Our Hosted VoIP PBX is built on the Broadsoft VoIP platform. Broadsoft is the world’s number one VoIP platform. A multitude of products are approved for use in our environment. However, AVAD certifies only the best of these – devices that have been pre-tested and proven – for use in our architecture. More importantly, every time these products undergo revisions, they’re extensively retested before being placed into production – a process which ensures that our customers never experience negative impacts. Quality of Service The second advantage is our QoS (Quality of Service, a set of standards that guarantee certain minimum levels of performance to a voice/data flow), which is delivered on your circuit or at your site. AVAD has engineered designs in every solution to meet QoS standards, which ensures business-class quality in all customer environments. Customer Support We take customer support very seriously. We assign a team of individuals to your account so that you are always dealing with the same group of people as opposed to dealing with an anonomyous person at a call center in some far away country. Tech support is available 24/7. *Refunds will not be applied to accounts that are past-due or for accounts that are canceled before the conditions for payment of the Refund are met. No Refund will be issued for accounts that are terminated by AVAD Technologies in accordance with the AVAD Technologies Terms of Service. |